Airlines have mastered the new business formula: fewer flights and more passengers. That means a big headache for passengers hoping to get where they are going. Well, grab the Advil because it may be getting worse.
Delta is launching a new system that asks you to set the price you’d accept to give up your airline seat. Marginal Revolution has the scoop. It looks like during check-in at one of its kiosks a screen pops up and asks you to just punch in a dollar figure.
It’s a genius move for Delta which won’t have to guess at how much (or how little) of a voucher passengers will take. But the catch is, you’re doing Delta’s dirty work. The airline hopes you will underbid other passengers, and ultimately, it hopes it will have to pay out less than perhaps it normally would have. In fact, the check-in screen even reads: “Tip: Delta accepts lower bids first”.
It’s still to be seen if Delta's new system has a maximum or minimum voucher price. So what's a good bid? Unfortunately, the Department of Transportation doesn’t keep statistics about average airline voucher values. But I think $300-$400, is a fair price for getting bumped on an average domestic flight. Remember: don't just think about how much you paid. The airline should compensate you for the inconvenience as well.
I should note I’m a frequent flier card-carrying member of Delta and for the most part, a big fan. Ultimately, however, I worry this is another lose-lose situation for passengers. Delta holds all the cards on this one. Delta overbooks your flight and fliers receive a smaller voucher to get bumped.
